Support

Configuration of units running the SDK differs in many ways from the usual DGW 2.0 configuration, so before requesting support make sure to read the Documentation section from this wiki, as well as the FAQ section. The Release Notes may also be helpful, as they detail the core changes to the SDK package as well as improvements to the VoIP module.

Read all the documentation and still stuck? Contact the Mediatrix SDK developers directly. We will do our best to respond to your request within 2 business days.

Customers with a Service Level Agreement and Media5 Partners can also enter a ticket/RMA request directly on Media5 Support Portal[1].

• Documentation

• FAQ

• Release Notes

• RMA procedure

• Forum is not available yet.

• If you would like to get assistance with your project, contact our (Technical Assistance Center), which can offer a wide range of professional services.

Enjoy your time with the SDK!

Professional Services

Media5 Technical Assistance Center (TAC) is a post-sale service center offering expertise in product installation, configuration and provisioning for multiple VoIP applications. TAC also offers call flows and traces analysis services from any VoIP devices to identify the root cause or out of standard behavior from your VoIP installed base.

TAC can provide technical expertise to isolate the root cause of your reported issue. In order to obtain service you may proceed in one of the following ways:

• Block of support hours (1,3 or 10 hours)
• Standard or Premium Service Level Agreement

If you wish to become a Media5 Partner or purchase a block of support hours, please contact your Sales Representative directly or email Technical Assistance Center.

http://www.media5corp.com/en/support/